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Why haven't I received an order confirmation email?
If you haven't received your order confirmation email, please check your spam folder. You can also reach out to our customer service team with your transaction ID for further assistance.
Can I make changes or additions to my order?
Once your order is placed, changes or additions may not be possible. If you need to modify your order, please contact us promptly for assistance.
Is it possible to cancel my order?
Orders that haven't shipped yet can usually be cancelled under "My Orders". Alternatively, feel free to reach out to us for help. Please note, once an order has been shipped, cancellation may not be possible.
How can I track the status of my order?
Keep an eye on your order status on the "My Orders" page for real-time updates.
What's the process for leaving a review?
Upon receiving your package, click the "Write a Review" button on the "My Reviews" page to share your feedback.
How do I obtain my bill?
Simply provide us with your order number and billing address, and we'll take care of the rest.
How will I stay informed about my order?
We'll keep you in the loop via email. Make sure to use a valid email address during checkout to receive all the latest updates.
What should I do if I receive the wrong item?
If you believe you've received the wrong product, keep it unused and in its original packaging, and contact our Customer Solutions team. We'll work with you to resolve the issue promptly and cover any return shipping costs if necessary.
Where are the products shipped from?
Our warehouses are strategically located across America and Europe. We prioritize dispatching your package from the warehouse closest to your location for efficient delivery.
How long does it take for delivery?
Once your order is successfully processed, we aim to ship it within 48 hours. Delivery typically occurs within 2-7 days, excluding any exceptions such as out-of-stock items or remote delivery areas.
How can I track my package?
Tracking details will be promptly updated on the "My Orders" page as soon as your package is dispatched.
Why does my tracking number show as invalid?
Please allow some time for the tracking number to become active. It will only become valid once the carrier scans the package and updates the information.
What should I do if delivery is unsuccessful?
In the event of a failed delivery, kindly reach out to the local carrier to arrange for a re-scheduled delivery.
How long does the warranty last?
Products purchased from the official LEEVOT website are covered by a one-year warranty.
Can I return my product?
Absolutely. Before initiating a return, please carefully review our Returns Policy. If you have any further queries, feel free to reach out to our customer service team.
How do I request a refund?
To request a refund, simply get in touch with us and provide the relevant pictures and videos of the product.
When can I expect to receive my refund?
Refunds are typically processed within 15 business days upon receiving the returned item. The exact date of the refund transfer depends on the policies of your payment channel bank.
What should I do if I haven't received my refund yet?
If you haven't received your refund, please first contact your payment bank to confirm if the refund has been processed. If the bank confirms the payment hasn't been cleared, please reach out to us for further assistance.
How can I obtain a discount code?
Keep an eye on our website for promotional activities to acquire discount codes.
What should I do if I forget to use my discount code?
Don't worry! Simply use the discount code on your next purchase before it expires.
Why is my discount code not working?
Please review the terms and conditions of the discount code, including applicable product range, validity period, and other regulations. For further assistance, please contact us.
Can I apply more than one discount code to my order?
Only one discount code can be used on one order.
What are the accepted payment methods?
We accept payment by Credit Card, PayPal, and Wire Transfer.
What should I do if my payment fails?
Check your network environment, payment method, and bank settings to ensure everything is in order.
Are the external links provided by us secure?
In our efforts to provide helpful foodservice information, we may share links to external websites. Please be aware that we're not responsible for the privacy practices or content of these sites. If you have any concerns, we suggest reviewing their privacy policies for reassurance.
Is my personal information shared with third-party companies?
When it comes to sharing your personal information, we work with trusted third-party providers for shipping orders and processing credit card transactions. We only provide them with the necessary details and ensure they don't store, share, or keep this information in any way.
What information does we gather from visitors while they're on the site?
The Your privacy matters to us. At Leevot, we're the sole collectors of information from our customers. Rest assured, we don't share your information with third parties. The data we collect is used to process orders, personalize shopping experiences, send newsletters, and enhance site functionality for a better user experience.
How do I update my user information?
Log into your registered account and navigate to "My Account." From there, you can add, edit, or view your shipping and billing addresses by clicking the respective links.
How do I register for an account?
Simply click the "Register" button located in the top right corner of our homepage.
Why am I unable to log into my account?
Double-check that your account credentials are correct. If you're still experiencing difficulties, please reach out to our Customer Service Team for further assistance.
How can I change my email address?
If you've misspelled your registered email address, unfortunately, we're unable to modify it for you. However, you can update your email address in the address book by navigating to 【My Account】-【Account Settings】.
I forgot my password. How can I reset it?
Visit the Password Reset page to receive an email with instructions on resetting your password.
Can I close my account?
Unfortunately, you can't close your account on your own. If you no longer wish to keep your account, please contact us. We'll delete it for you after all your orders have been completed and any coupons have been used up.