Country / Region
Currency
We are committed to ensuring your satisfaction with every purchase. All our products are backed by a 12-month warranty and can be returned for free within 30 days of delivery for approved reasons. If you encounter any issues, please don't hesitate to contact us for assistance.
1. Contact our LEEVOT customer service by visiting the "Contact Us" section on our website. Provide a detailed explanation of the issue along with any necessary pictures or videos to verify your claim.
2. Our dedicated team will promptly investigate your case and offer a solution in accordance with our return and refund policy.
3. Once both parties agree on a solution, our customer service team will provide you with the necessary return information. Please note that returns should not be sent to the sender's address on the package.
4. If required, proceed with returning the product. Upon receipt of the returned item at our warehouse, our customer service team will initiate the refund or replacement process. Refunds will typically be processed within 2-14 business days, depending on your payment method and card issuer.
We understand that sometimes issues may arise with your order, and we want to ensure your satisfaction. Approved reasons for free returns include:
1. Dead on Arrival (DOA): If your product is confirmed to be damaged upon arrival, you can reject it directly.
2. Wrong Item Sent: In the event of receiving an incorrect item, please provide us with clear pictures of the item, SKU/PN number, and all shipping labels on the package.
3. Doesn't Match the Description: If the received product does not match the description provided, please provide us with photos to illustrate the issue.
4. Quality Issues: Should you encounter any quality-related issues with the product, please provide us with pictures or videos to verify the problem.
5. Missing Parts: If any parts are missing from your order, please provide us with pictures or videos to verify the omission.
While we strive to accommodate all customers, there are certain situations where free returns may not be applicable:
1. Arrived Too Late: LEEVOT will not offer free returns if the delivery is delayed due to reasons beyond our control.
2. Personal Preference Changes: If you change your mind, ordered by mistake, or experienced a change in price, unfortunately, these reasons do not qualify for free returns.
3. Missing or Non-Standard Manual: If the product is missing a manual or has a non-standard manual, please contact us for an electronic or video manual.
4. User-Caused Damage or Error: Any damage caused by user misoperation or purchasing the wrong product will not be covered under free returns.
We aim to make the refund process as seamless as possible. Here are the estimated refund processing times based on different payment methods:
Credit Card: Refunds typically processed within 3-15 business days after receiving the refund email, depending on your card issuer.
PayPal: Refunds are usually processed within up to 48 hours after receiving the refund email.
Klarna: Depending on your financial institution, it can take up to 14 days for the funds to show in your account.
If you have not received a refund within the specified timeframe, please feel free to contact us or your card issuer for further assistance.
LEEVOT reserves the right to provide the final interpretation and explanation of our return and refund policy. If you have any questions or concerns, please do not hesitate to reach out to us.
